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How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions from a curated knowledge base, reads error-message screenshots, and files Jira tickets. In its first three months it resolved 97.5% of channel queries with a 96% positive feedback rating.

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Infrastructure AWS Machine Learning

Manage private pricing offers for Amazon Bedrock with managed entitlements

Managing AI model access across dozens or hundreds of AWS accounts creates friction when each account must accept AWS Marketplace Private Pricing Offers individually. This post shows two ways to activate MPPO entitlements in AWS License Manager: a lightweight script for a one-time fix, and CDK automation for ongoing event-driven processing.

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